Frequently Asked Questions
Where do I send my cartridge for service?
You need to fill out this form —> SERVICE FORM . Once you do that, we will email you the address.
How long does it take for your to service my cartridge?
It takes 7- 10 weeks depending on the amount of work that needs to be done.
Where are you located?
Our business office is located in the USA and our manufacturing team is in the UK.
Who are your partners?
We are working with premium manufacturers in the Hi-Fi world!
You can find them here:
Do you sell the London Decca cartridges?
Yes we do and more! You can head over to our SHOP and browse and buy our products!
What is your return policy?
Each London Decca product is individually hand-built, tested, and carefully inspected by hand. Due to the custom-crafted nature of our products, slight variations may occur and are considered part of the uniqueness and character of each piece.
All sales are final. London Decca does not accept returns, refunds, cancellations, or exchanges once an order has been placed.
By completing your purchase, you acknowledge and agree to these terms and confirm that you have reviewed all product details prior to ordering. We encourage customers to contact us with any questions before purchase to ensure complete confidence in their selection. CLICK HERE —> SALES QUESTIONS
Are you on social media?
Absolutely! We're here and ready to connect with you. Find us on Instagram and Facebook—come join the conversation and be part of our community!